Many traditional companies hope that digital transformation can reverse their fortunes and unleash exciting possibilities, but few understand what is required for a full transformation to take place.
In fact, around 80% of digital transformation projects fail.
The most common mistake is for companies to focus all their energy on developing web and mobile apps to improve the customer experience, while forgetting about the more fundamental problem: how to access existing IT systems and processes quickly, securely and at scale. This, in our opinion is the hardest part of digital transformation.
We discuss this in an article in The Times / Raconteur report on Digital Transformation on 4 September 2020.
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