Integrella’s Long Term Support package will give peace-of-mind that your middleware is being monitored, and we’ll find potential issues before they arise.
Does your IT team have the time and expertise to sort out unexpected issues with your integration infrastructure and middleware environment? Have you invested in your middleware recently and want to ensure its working as expected? You might want to consider some of these:
The benefits of our Long Term Support service
- 24/7 support delivered by our UK-based solution support centre
- Pro-active monitoring of integration infrastructure
- A strict SLA which is tailored to your needs
- Reliability and quality of service assured through an ITIL approved process
Long Term Support is part of our core business. We have dedicated specialists who have a deep understanding of our clients and their systems to deliver this service. No matter what industry you’re in, we understand your need to keep your business solutions operating smoothly, and this is a top priority for us.
What this could look like
You rely on your middleware to keep business-critical processes running. Something goes wrong outside office hours, and it is picked up automatically in our solution support centre via our pro-active monitoring service. One of our developers is alerted, identifies the problem and fixes it, typically within one hour.
- You are spared any nasty surprises
- Your team does not need to be distracted from their work to fix the problem
- You have no unexpected expenses to cover
- Strong SLA on response times
Click on the images below to read our industry case studies.