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Run

Run


We’ll run, support and monitor your systems – meaning peace-of-mind for you as we find potential issues before they arise.

Our dedicated support team will manage your live mission-critical platform with the help of iSentry – our proactive monitoring solution. If something goes wrong outside office hours, it is picked up automatically. One of our developers is alerted, identifies the problem and fixes it, typically within one hour.

We commit to

  • 24/7 support delivered by our UK-based solution support centre
  • Pro-active monitoring of integration infrastructure
  • A strict SLA which is tailored to your needs
  • Reliability and quality of service assured through an ITIL approved process

Benefits

  • You are spared any nasty surprises
  • Your team does not need to be distracted from their work to fix the problem
  • You have no unexpected expenses to cover

Read more: Case studies / API Management

Technologies we support include:

UK Luxury Furniture Retailer

Troubled by recurring integration issues, this company urgently needed an expert IT integration company to help them.

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UK Insurance and Investment Company

A change to EU directives created a need for this Insurance company to review their existing integration infrastructures.

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Luton and Dunstable NHS

Integrella helped deliver a interface rationalisation project that provided a robust infrastructure and deliver a roadmap and methodology that could grow with the Trust.

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West Middlesex University Hospital

Like many NHS Trusts, West Middlesex was reliant on point-to-point interfaces hosted by multiple software vendors to connect their IT systems directly to each other. This approach was creating unnecessary complexity, increased cost of support and maintenance, high risk of failure and an over-reliance on third parties to make changes.

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North Lanarkshire Council

Thanks to Integrella’s Long Term Support service, the council saw a 50% reduction in support calls and a further reduction of 50% in the time it takes to resolve them.

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Scottish E-procurement

An unsupported integration platform with too many customers, on a 10 year old design, was creating an urgent need for a new approach to integration.

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